To troubleshoot, please disable the "Automatically detect and maintain server settings" option for your Fastmail account in the Apple Mail client. This is a helpful feature, but it can also cause problems with your mailbox. Apple MailĪpple Mail will attempt to auto-detect settings for you, which includes overriding any manual configuration settings. Whatever your mail client currently has set, try the alternative and see if that works.
IMAP Path Prefix: (leave blank) with Port: 992. IMAP Path Prefix: (leave blank) with Port: 993. We support connecting to us in one of two ways: To troubleshoot, please check the advanced account settings in your mail client for your Fastmail account. If Outlook can't auto-discover your email account, toggle Advanced settings, review and edit your port and server settings as necessary.Then tap Sign In: A) IMAP Incoming Mail Server: :993 B) IMAP Password: Workspace Email password C) SMTP Outgoing Mail Server: :465 (try port 587 as an alternative) D) SMTP Password: Workspace Email. When the IMAP prefix is not properly set up you won’t receive mail at all, or your mail will appear inside an extra Inbox folder. Most clients will automatically set up the IMAP prefix with no issues. Note: If you created mail folders in your POP account, you'll need to recreate them in your IMAP account.An IMAP path prefix tells your mail client where to look for your mail. Incoming Port: 143 (without SSL) or 993 (with SSL). Outgoing Mail Server: Your outgoing SMTP server. 
Incoming Mail Server: Your incoming IMAP server. 
In your email client, locate the account settings and enter the following:. Under Email Server Settings, you’ll see your incoming and outgoing server settings. From the Help menu, select Email Setup Center. If you aren't already, switch to Classic View. Use your Workspace Email address and password (your GoDaddy username and password won't work here). To use IMAP with these clients, you’ll set up the account with your incoming and outgoing servers. The account type can’t be changed for some clients, including Apple Mail, Outlook 2010, Outlook 2013, Outlook 2016, and Thunderbird. To switch your email from POP to IMAP settings, update your account type in your email client or set up the account using IMAP. Change Workspace Email settings from POP to IMAP
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